Frequently Asked Questions (FAQ) – Matter Water Leak Sensor Kit
Controller fails to power on
Ensure that the power adapter and cable are securely connected.
Sensor not responding
Check and remove the insulation tab, or replace the battery if necessary.
Device not appearing in the Matter app or pairing fails
Press and hold the button on the controller until the LED turns red, then refresh the device page and try again.
Weak signal or frequent disconnections
Move the controller closer to the sensors or adjust their positions to improve connectivity.
Checking the sensor’s battery level
You can view each sensor’s battery level in the app.
When a sensor’s battery is low, its LED indicator will flash red once every 30 seconds.
Main controller fails to operate properly after power-on
When powering on the main controller, do not press or hold the central button. Doing so may interrupt normal startup.
Unable to delete the three sub-devices of the main controller
The main controller comes pre-configured with three water leak sensors from the factory.
You may perform a Deep Factory Reset on the main controller to replace the pre-paired sub-devices, but deletion of these devices is not supported.
New device not displayed in the app after successful pairing
Reconnect the controller to the platform to ensure the new device appears correctly in the app.
Device cannot connect to Alexa
Before pairing, switch the main controller to Mode C, then reset the device.
When prompted, enter the Manual Code to complete pairing with Alexa.
